Why you need experts and technology to fight the capacity crunch

June 7, 2018

The capacity crunch is in full swing, but you don’t have to go it alone. In fact, combatting the capacity crunch can best be done with an expert and the right technology in tow. Without either of these components, you may be feeling the effects of tight freight capacity much longer than you’d like.


Why using an expert is a good idea.

Feeling like you’re drowning in these tight capacity waters? Linking up with an expert in the freight shipping industry is a great way to get your head above water.

A freight service provider can match you with tons of resources that you wouldn’t have access to on your own. Plus, you will receive competitive rates and quotes to ensure that you’re getting the best deal possible. This step can be crucial when demand is as high as it is and trucks are becoming more difficult to lock in.

Having an expert on hand is helpful for all sizes of customers. Whether you are a small business looking for first-time guidance in the shipping process, or a larger company eager to make your current method more efficient, a freight service provider’s perspective will help you see the full picture. Freight experts understand the market from all sides, and their past experience can lead customers to make better decisions.

Additionally, a freight service provider adds a human touch to a situation that can be stressful and overwhelming. At the end of the day, speaking to an expert is always going to feel better than an automated call center. An expert will be there to talk through any bumps in the road and make sure you are headed in the direction. Whether it is how to deal with an unexpected delay or choosing the right carrier for your shipment, an expert can lead you to the best decision and explain their reasoning each step of the way.

What technology you need.

As you begin to navigate the capacity crunch, consider investing in a transportation management system (TMS). A TMS takes all of your shipping needs and centralizes them, so you essentially have a one-stop shop from start to finish.

Making routing decisions can be challenging, but a TMS will help you cut right to the chase based on quotes, transit time and carrier mix. As you would with an expert, a TMS grants you access to thousands of carriers. This way, you can find the right carrier match much more easily for current and future shipments.

Another helpful factor to having this kind of technology is the trackability it provides you with. If your shipment is going to encounter a delay, or maybe it’s running a bit ahead of schedule, a TMS will let you know what is happening and why. This can be a major plus when it comes to tight freight capacity since there is much less wiggle room than usual.

To put it bluntly, transportation management systems are simply an excellent way to save time. Invoices can add hours to the shipping process that you don’t have time for. When all of your important documents are centralized to one location, you will get time back that could be better spent on other important parts of the shipping process.

If you are wondering what type of TMS is best for your needs, there are a few different kinds you could move forward with. At Freightquote by C.H. Robinson, we utilize our Enterprise Transportation Management System, which is ideal for those in need of a customized solution.


How the two can make an impact together.

So, why do you need experts and technology? During the shipping process, you’re going to run into questions that will most likely end up driving you up a wall if you try to answer them yourself. When combined, a freight service provider and technology are the one-two punch you need to take on the capacity crunch.

In addition, it provides you with an extra sense of security. Again, technology such as a transportation management system is great for the capacity crunch due to how much it is able to simplify for you. But if that technology ever fails or confuses you, it is nice to know you can always pick up the phone and call an expert.

Freightquote has both the experts and technology you need to guide you through tight freight capacity. If you are looking to get in touch with a freight service provider or invest in our eTMS transportation management system, contact us today to learn more about how to get started.

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