5 characteristics of reliable freight shipping services.

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When you're vetting online freight shipping services, the sheer number of available options can be overwhelming. When you’re spending your hard-earned money, you want to give your business to someone reliable. With adequate research, you can easily narrow it down. To simplify this process, we've outlined what we see as the key attributes of a reliable freight shipping service.


1. Free freight quotes.

Most customers start at price when shopping for a freight shipping service. Shippers gather free freight quotes to help them determine which choice is best for them. A top-notch provider's website should give competitive rates and services to back up their quotes.

Another sign of a high quality freight shipping service is the technology used to generate these rates. The service's main objective should be to easily give a shipper the most efficient solution for the best value.


2. Variety of shipping options.

A strong indicator of a reliable freight shipping provider is the availability of shipping choices. Dependable providers will offer a multitude of options. When a freight company offers various services, more of your business needs can be handled under one roof.

Some options to look for include customs tariffs, contract pricing and personalized freight solutions.


3. Customer service.

Reliable freight services can instantly access different providers, rates and options. Having instant access to the chosen freight shipping company should be a top priority for the service in order to simplify the process for shippers.

A trustworthy shipping service will provide seamless communication from start to finish, whether it's by website, email or phone. First time shippers as well as shipping experts will feel more confident in their decision if the shipping company provides continuous support every step of the way.


4. Reputable recognition.

A reliable freight shipping service will often be in good standing with the Better Business Bureau.

Not all businesses are eligible for BBB accreditation and only those that meet their criteria are invited to seek its accreditation. The BBB sets the bar high through its Standards for Trust and outlines eight important elements of creating and maintaining a trustworthy business:

  1. Build Trust
  2. Advertise Honestly
  3. Tell the Truth
  4. Be Transparent
  5. Honor Promises
  6. Be Responsive
  7. Safeguard Privacy
  8. Embody Integrity

Also, a credible freight shipping service is often known by industry experts and usually receives professional recognition in places like Inc. 5000 and InformationWeek's top 500.


5. Advanced technological solutions.

When selecting a freight shipping service provider, look for tools that are readily available. Reliable providers make access and ease of use a priority. Tools may be in the form of a custom freight calculator, copy-and-paste e-commerce solutions or downloadable software for enterprise integration.

A tracking tool is also a great feature to look for when selecting a carrier. Real-time status updates of a shipment provide an added sense of security.

Lastly, a provider should have advanced reporting capability through a Transportation Management System (TMS), which gives users access to invaluable freight data for reporting and analytics.


Final thoughts on freight shipping services.

Freight cost is a big factor to consider when shopping for a service provider. However, that should not be the only thing you review before choosing a company. Research will help you gain peace of mind when trusting your freight shipping service with your cargo.


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