5 characteristics of reliable freight shipping services.
August 27, 2015
When you're vetting online freight shipping services, the sheer number of available options can present a challenge. However, with adequate research, you can easily narrow it down. To simplify this process, we've outlined what we see as the key attributes of a dependable freight shipping service.
1. Free freight quotes.
Most customers start at price when shopping for a shipping service. Shippers gather free freight quotes to help them determine which choice is best for them.
A top-notch provider's website should give competitive rates and services to back up their quotes.
Another sign of a high quality freight shipping service is the technology used to generate these rates. The service's main objective should be to give a shipper the most efficient solution for the best value.
2. Variety of shipping options.
What else indicates a reliable freight shipping provider? Choices.
Dependable providers will offer a multitude of options. When a freight company offers various services, more of your business needs can be handled under one roof.
Some options to look for include custom tariffs, contract pricing and personalized freight solutions.
3. Customer service.
In a freight shipping world where we can instantly access different providers, rates and options - shippers should also be able to contact their freight shipping company instantly.
A trustworthy shipping service will provide seamless communication from start to finish, whether it's by website, email or phone. First time shippers as well as shipping experts will feel more confident in their decision if the shipping company provides continuous support every step of the way.
4. Reputable recognition.
A reliable freight shipping service will often be in good standing with the Better Business Bureau.
Not all businesses are eligible for BBB accreditation and only businesses that meet their criteria are invited to seek its accreditation. The BBB sets the bar high through its Standards for Trust and outlines eight important elements of creating and maintaining a trustworthy business:
- Build Trust
- Advertise Honestly
- Tell the Truth
- Be Transparent
- Honor Promises
- Be Responsive
- Safeguard Privacy
- Embody Integrity
Also, a credible freight shipping service is often known by industry experts and usually receives professional recognition in places like Inc. 5000 and InformationWeek's top 500.
5. Advanced technological solutions.
When selecting a freight shipping service provider, look for tools that are readily available. Dependable companies make access and ease of use a priority. Tools may be in the form of a custom freight calculator, copy-and-paste e-commerce solutions or downloadable software for enterprise integration.
A tracking tool is also a great feature to look for when selecting a carrier. Real-time status updates of a shipment provide an added sense of security.
Lastly, a provider should have advanced reporting capability through a Transportation Management System (TMS), which gives users access to invaluable freight data for reporting and analytics.
Final thoughts on freight shipping services.
Freight cost is a big factor to consider when shopping for a service provider. However, that should not be the only thing you review before choosing a company. Research will help you gain peace of mind when trusting your freight shipping service with that precious cargo.
Whether you have been shipping freight for many years or this is your first time, Freightquote's patented technology allows you to get instant and free freight shipping rates. Get started and sign up now.Get Free Quotes
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