Electing the Freightquote solution meant process improvements, exceptional customer service and savings for Mantua. This holistic approach made Freightquote the standout option.
The adopted solution included Enterprise TMS (eTMS), Freightquote’s transportation management system. The eTMS product would free up time for Mantua’s service representatives. They’d no longer have to chase down freight quotes and choose the freight carrier since shipping personnel would have access to make those decisions and book the shipments. The shipping personnel could base those decisions on service, cost and their prior experience with a carrier.
Mantua needed to integrate the eTMS API into their internal systems. The integration took a little time, but they used the platform through its web application in the interim. That proved useful in assessing the information that was necessary to share and allowed Freightquote and Mantua’s IT departments, each experts of their own company’s processes, to collaborate on an integration tailored to Mantua’s business.
The plan also called for a slow rollout. Freightquote immediately showed cost savings at one of Mantua’s warehouse locations, but needed more data to facilitate the same at the others. Taking their time made for smooth rollouts – in regard to both pricing and process – at each of the six locations.
Freightquote didn’t need to make much adjustment to address the service standards Mantua required. With a dedicated account executive, a team dedicated to their eTMS integration, a service team to support their freight shipping and an open line of communication, Freightquote was able to surpass Mantua’s expectations right out of the gate.
Since the implementation of the Freightquote solution, Mantua’s stakeholders meet frequently to discuss Freightquote and the contract carriers they choose to haul their freight. They take time to share their experiences with one another and provide feedback to Freightquote so that their implemented solution continues to meet or exceed the company’s goals.