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Mantua Manufacturing case study.

Mantua

The customer.

Family owned and operated Mantua Manufacturing Company has provided outstanding bedding products since 1952 to customers all over the world. Mantua focuses on manufacturing quality-designed and tested products, evident in their Sealy Posturepedic bed frame, the strongest frame in existence. In addition to quality, Mantua provides timely product delivery and convenient pick-ups with manufacturing facilities and warehouses throughout the U.S.

The challenge.

Mantua Manufacturing wanted out of the freight business. Quoting freight shipments, reconciling freight bills and tracking shipments was not where they wanted to spend their time. They wanted to focus on their core business. Mantua and their customer service professionals pride themselves on creating value by offering outstanding assistance to their customers. Unfortunately, too much attention was being allocated to freight. The company was looking for a solution that was easy to use and would integrate into their internal systems, save the customer service team time, save the company money and most importantly, help restore service levels. Their freight service provider had to have high standards so that Mantua could continue to provide its customers with quick and reassuring responses.

The process.

Mantua was looking for a service provider to remove their freight burden. As they were wrapping up their request for proposal (RFP) process, they recalled Freightquote by C.H. Robinson’s technology from previous conversations with the company and decided to request one more proposal. They were looking for the best fit with their need for ease of use, time and cost savings and outstanding service. Mantua provided data for analysis and Freightquote went to work. They consulted with different parts of their business, including the custom solutions team, to create a plan to help Mantua meet each of their goals. Freightquote presented a solution. Mantua liked the representatives they met and their deep knowledge of the company’s capabilities and the service level commitment shown to them. They chose to move forward with Freightquote’s proposal.

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