Using a 3PL Provider to Overcome 5 Common Freight Shipping Challenges

If you work for a business that relies on shipping goods across the country to loyal customers, chances are you need to focus your time and efforts on a top-notch product and pleasant user experience, not the multifaceted realm of freight shipping. An ideal freight provider would likely bring expertise in LTL and truckload shipping, quality customer service, easy access reporting and overall reliability. Continue reading Using a 3PL Provider to Overcome 5 Common Freight Shipping Challenges

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Freightquote: At home in Kansas City

Missouri Governor Jay Nixon and Kansas City Mayor Sly James joined Freightquote executives to officially open the new headquarters with a ribbon cutting ceremony and tours of the facility. The 200,000 square foot space located in South Kansas City was custom built to accommodate up to 2,000 employees.

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We were honored to have the Governor and Mayor join us and want to extend a big thank you to everyone who made this move possible. Our new building is a part of our growth and allows us to continue providing our customers comprehensive freight solutions.

Want to take a look around? Check out the photos below.

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Each floor has the Freightquote logo at the top of the stairs.

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Teams of brokers work cooperatively in the open floor plan. Small tables allow for quick break-out meetings.

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Pallets decorate the walls around the stairway.

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Fuel stations on each floor give our team members a great space to take a quick break.

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The new facility has more than 25 meetings spaces or varying sizes so our team has plenty of space to meet and innovate.

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What’s the difference between liability and insurance?

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In the unfortunate situation that your shipment is lost or damaged, it’s important to know what is covered by liability and what is covered by insurance.

Every booked freight shipment comes with limited liability coverage. The amount of coverage is determined by the carrier and based upon the commodity type. It covers a certain dollar amount per pound of freight.  In some situations, the included liability coverage may be less than the value of the shipped goods.

To make a liability claim, the carrier must be at fault for the damaged or lost freight. However, if the damage is from inadequate packaging, loading errors or weather-related causes, the carrier is not at fault. Additionally, if the damage is not noted on the delivery receipt, many carriers will deny any liability.

In some cases, your freight shipment might have a higher value than what is covered under the included liability.  Freightquote offers additional insurance that can be purchased to cover the full value of the shipped goods. This extra insurance covers the shipped items and the cost of freight shipping. It is redeemable under all types of loss with no proof of fault required. Unlike the limited liability coverage, with added insurance, there are no exclusions for packaging errors or severe weather.

How do these two types of insurances differ in the claims process?

If your shipment is only covered by liability:

  • Your claim must be filed within 9 months of delivery, or within a reasonable time frame if lost
  • If the deliver receipt is not noted as damaged some carriers require immediate notification
  • You must provide proof of value and proof of loss
  • The carrier has 30 days to acknowledge a claim and must respond within 120 days
  • You must prove carrier negligence
  • This means the freight was picked up in good order, packaged properly but delivered in a damaged condition

If your shipment is covered by additional insurance:

  • You will be required to provide proof of value and proof of loss
  • Claims are typically paid within 30 days
  • You are not required to prove carrier negligence

Freightquote’s expert team of Brokers can help you decide what is best for each of your shipments and provide cost-effective additional insurance.  Contact Freightquote at 800.323.5441 to speak with a Freight Broker to ensure each of your shipments is booked to meet the needs and value of your freight.

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Tis’ the Season of Limited Transit Days

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Below are transportation industry observed holidays and will not be counted as transit days.

  • Monday, December 24th
  • Tuesday, December 25th
  • Monday, December 31st
  • Tuesday, January 1st
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Freightquote Job Openings

We’re currently seeking applicants for the following positions at our company headquarters in Lenexa, KS:

To learn more about one of these exciting positions, check out our Careers page at http://www.freightquote.com/about/careers.

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Freightquote New Job Openings

We’re currently seeking applicants for the following positions at our company headquarters in Lenexa, KS:

To learn more about one of these exciting positions, check out our Careers page at http://www.freightquote.com/about/careers/

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