Customer Satisfaction survey results give Freightquote.com a 20% increase in their Net Promoter Score.
Posted by
FQ Admin on
6/22/2011
Lenexa, KS, June 9, 2011 — Freightquote.com, the largest online freight broker in the nation, recently surveyed over 45, 000 customers who did business with us last year. Using the Net Promoter methodology, an industry accepted standard, we were able to effectively gauge our customer satisfaction. Of those who responded, 77% gave us the high scores of 9 or 10 when asked if they would recommend Freightquote.com to a business partner. This percentage increased our overall rating to 66% — a 20% increase over last year. According to other published Net Promoter scores, this ranks Freightquote.com among some of the top US companies.
Understandably, the kind of dedicated client service we deliver has directly impacted our growth. Since January, 2010, we have seen a 14% growth in revenue. This is a significant increase in comparison to both local businesses and national freight shipping industry leaders. Our relentless commitment to customer satisfaction has also earned us an A+ rating with the Better Business Bureau. And we continue to develop innovative products and technologies specifically designed to help our customers capitalize on the ever changing shipping landscape.
When asked to comment about the survey results and our success, Director of Customer Service, Lance Huggins, remarked, “Freightquote moves over a million shipments a year and, at the same time, provides excellent customer service on all levels. That’s quite an accomplishment for a company as large as ours.”
With over 1,000 employees, a 12% increase from the past year, we continue to grow our account teams in order to provide the best customer service in the industry. Across the board, Freighquote.com recognizes and respects the value of a satisfied customer.
About Freightquote.com:
Based outside Kansas City, Freightquote.com and its subsidiaries serve customers across North America. The company has over 1000 employees and annualized revenues exceeding $400 million. Founded in August of 1998 by Tim Barton, Freightquote.com delivers a vast array of services for a large and diverse customer base. These services enable customers to instantly quote and compare freight rates of hundreds of national and regional freight carriers. Freightquote.com specializes in creating customized freight solutions to meet their customer’s needs, including LTL, truckload, intermodal and air freight options.
Visit http://www.freightquote.com for more information or call (800) 323-5441 to reach Freightquote.com directly.